Travel Line understands and
respects the importance of privacy of its users (hereinafter referred as “You”
or “Your”). This Privacy Policy sets out the basis on which any personal data
we collect from You, or that You provide us, via the
website http://www.travellineholidays.com/ (hereinafter referred as
“the website”) will be processed by us. Confidentiality of information provided
by You will be maintained.
COLLECTION AND USE OF PERSONAL
INFORMATION
In some cases we may also need
to collect more sensitive personal data such as information regarding Your
medical conditions, disabilities and special requirements along with medical
Certificates supporting the same. This information is allowed to be stored by
You and is collected in order to arrange for the services You are requesting
and this Information is presented to You at the time of making a
booking/purchase so that the process of bookings /purchase is completed
expeditiously. This Information may also be used internally for research,
analysis and auditing. Cookies and other information may be used to optimize
the viewing experience, troubleshoot any problems and serve better content.
PURPOSE OF COLLECTING PERSONAL
INFORMATION
The predominant purpose in
collecting, storing, transferring or sharing the information is to:
·
Communicate
with You regarding bookings/purchase;
·
Send
booking confirmations;
·
Keep You
updated regarding transaction status;
·
Sending
tour related information on daily basis;
·
Send
verification/alert message(s) or email(s).
·
Notify and
update the changes in bookings.
·
Resolve
complaints and disputes.
·
Allow our
customer service department to contact You.
·
Detecting
and prevent fraudulent or criminal activity.
·
Carry out
our obligations arising in connection with any contracts entered into between
You and us, or between You and a third party supplier.
·
Ensure that
content from the website is presented in the most effective manner for You.
COOKIES
This Site uses cookies to
distinguish You from other users. Cookies are small pieces of information that
are stored by Your browser on Your device's hard drive when You visit the
website. Most Web browsers automatically accept cookies. You can control and delete
how and whether cookies will be accepted by Your browser by changing the
options on Your web browser or using certain software programs but disabling
them may affect the functionality of this website. Once You access the website,
You consent to our use of cookies. Some of these cookies are essential to make
the website user friendly and work properly, to allow You to make Your
booking/purchases, and to enable us to serve You better and more efficiently.
Other types of cookies help us to provide You with a good experience when You
browse our Site, and also allow us to improve our Site or the way we provide
our service to customers. No Personal Information is collected during this
process. The information so collected during this process, is anonymous, and
does not link online actions to You.
We may record anonymous,
non-personal information (not including Your name, address, email address or
telephone number) about Your visits to this and other web sites in order to
measure advertising effectiveness. We may also collect non personal information
about Your visit to our website, based on Your browsing (click stream)
activities. This information may include the pages browsed and products and
services viewed or booked for example. None of this information is passed to
any third party, and is used solely by us to provide You with a better user
experience on the Website.
In order to manage and develop
our offers and to provide You with better products and services tailored to
Your individual interests and needs, we may also use cookies to display any
advertisement to You while You are on the Website or to send You offers via
e-mails focusing particularly on destinations which may be of Your interest.
The third party advertising companies may also employ technology that is used
to measure the effectiveness of the advertisements. All such information is
anonymous. This anonymous information is collected through the use of a pixel
tag, which is an industry standard technology and is used by all major
websites. They may use this anonymous information about Your visits to the
Website in order to provide advertisements about goods and services of
potential interest to You.
Some information that You should
have about Cookies:
·
Certain
features on the website are only available through the use of cookies.
·
Cookies
allow You to log in without having to type Your login name each time (only Your
password is needed) and identify the User and maintain their signed-in status.
·
Most
cookies are "session cookies," meaning that they are automatically
deleted from the User’s hard drive at the end of a session. “Persistent
cookies” remain in place across multiple visits to our websites.
·
You are
free to decline the cookies if their browser permits, although doing so may
interfere with use of the website.
We may use Cookies to:
·
Measure the
entry and exit points of visitors to the Site and respective number of visitors
to various pages and sections of the Site and details of searches performed.
·
Measure the
usage of advertising banners and other click through from the Site.
·
Understand
and analyze trends, to administer the site, to learn about user behavior on the
site, and to gather demographic information about our user base as a whole.
·
We may use
this information in our marketing and advertising services.
·
Pixel tags
enable us to send email messages in a format customers can read, and they tell
us whether the mail has been opened. We may use this information to reduce or
eliminate messages sent to customers.
THIRD PARTY WEBSITE LINKS
You may be offered automatic
links to other internet websites at various points that may be relevant to a
particular aspect of this website. These third party website owners may use
combined information about Your visits to our Site and other sites in order to
provide advertisements about related goods and services that may be of Your
interest. Please note that we do not share any of Your personal Information
with these third party website owners unless You give us permission, in writing
to do so. These third party website owners may seek to use cookies and pixel
tags to track Session Data about the ads You have seen and types of things in
which You appear interested. This does not indicate that Travel Lineis
necessarily associated with any of these other websites.
Clicking on one of these
automatic links, You are no longer on the website of Travel Line. We take no
responsibility whatsoever for these other websites or any information contained
in them. Please check the Terms and Conditions and review the privacy policies
before You submit any personal data to these other websites as we do not accept
any responsibility or liability for their policies.
PARTIES WITH WHOM YOUR
INFORMATION IS SHARED
In order to improve service
efficiency, Your personal information may be shared with our Holding Company,
associate Companies, or an entity which controls, is controlled by or is under
common control. Such information will be shared under controlled and secure
circumstances. In any event of a merger, or sale or re-structuring or if we
sell/ transfer/assign the business or part thereof, to any of our group
companies, then any and all the Customer’s personal information will be
transferred to the appropriate party.
We may share Your personal
information with our Service Providers such as Hotels, Airlines, Destination
Management Companies, Transport Service Providers or any other suppliers
involved in fulfilling Your booking/purchase. Please take note that while
making a booking/purchase with us, You authorize us to share Your information
with the said service providers/suppliers. However, You are advised to go
through the privacy policies of the respective service provider/supplier whose
services You choose to avail as how the said service providers/suppliers use
the information shared with them is beyond our purview. We may share Your
personal information with our Business Partners like Banks, Insurance
Companies, International SIM Card providers, Visa Consulates, etc.
We may disclose Your personal
information if and when required by law. The information will be disclose when
it is necessary to comply with a court order, any on-going judicial proceeding,
or other legal process served on us or to exercise the legal rights or defend
against legal claims in bona fide circumstances. We may also disclose the
information if the disclosure is reasonably necessary.
MARKETING USE
We may use the information
generated from an enquiry or a booking/purchase made by You on this website, to
contact You by telephonic means and/or by electronic means (e-mail) with
information and offers relating to the products about which You enquired. At
any given point of time You can ask us to not process Your personal data for
marketing purposes by sending a request to unsubscribe the e-mail address
mentioned herein after:infotravelline@gmail.com
We will send You information and
offers vie email relating to products offered by us if You have signed up (opt
in) to receive such marketing. We will not pass Your contact details to any
other third party other than our group companies for marketing purposes unless
You have expressly agreed that we may do so.
We frequently provide
sponsorships as a promotional activity and provide opportunities to You to win
great travel related prizes. Personal Information collected by us for such
activities may include contact information and survey questions. We use Your
personal information to notify the contest winners. As a part of our marketing
policy You may receive promotional emails, newsletters, exclusive promotions
offering special deals, new product launches, etc.
Opinions, suggestions and
feedback given by You are highly appreciated by the Management of Travel Line.
In order to collect and gather opinions from You online surveys are conducted
by us. All the surveys are anonymous unless otherwise stated. Participation in
these surveys is entirely optional but it is advisable to participate and give
Your opinions as they will be taken into consideration and used to make
improvements not only to the Website but also to improve products and services
provided to You.
You also give us your consent to
use your photographs captured during Tours to be published on the website for
marketing and advertising purpose.
DATA PROTECTION AND SECURITY
Information transmitted via the
internet is never completely secure and we cannot guarantee the security of
Your transmitted data therefore any transmission done via the internet is at
Your own risk. Website has stringent security measures in place to protect the
loss, misuse, and alteration of the information, and appropriate security
measures and certifications are in place to protect Your personal data. We use
SSL (Secure Socket Layer) Technology to encrypt all the information transmitted
by You. All information You provide to us is stored on our secure servers.
While no system is full-proof, including ours, we will do our best to ensure
Your data remains safe with us. In no circumstance, will Travel Linebe held
responsible for any loss of Your personal information due to malicious attempts
of unlawful interception of Your personal data or private communications by a
third party. By browsing the website or making a booking/purchase You agree
with such limitation and exposure.
Certain parts of the website are
accessible only after You sign-in. Passwords provided by us or chosen by You to
sign-in must be kept confidential. We ask You not to share a password with
anyone. You may withdraw Your consent to submit any or all Personal Information.
In case, You choose to do so then Your access to the Website may be limited
and/or we might not be able to provide the services to You.
AUTHENTICITY OF DATA
It shall be Your duty to ensure
that the information provided by You is true, accurate and complete. Travel
Line will not be held responsible for the authenticity, accuracy and
correctness of such information.
CHANGES TO THIS PRIVACY POLICY
By opening, browsing, using this
site for transactions or storing any data/information, You agree to comply with
the latest revised privacy policy in effect at such time. The contents of this
Privacy Policy are subject to change at any time without notice. Therefore, You
have to make sure You have access to latest version of Privacy policy.
If at any time You believe that
we have not adhered to the Privacy Policy, please inform us by e-mail
infotravelline@gmail.com and we will take all the reasonable efforts and
steps to promptly determine and resolve the issue.