1.
Introduction and Acceptance of Agreement
1.1 Thank
you for choosing Travel Line. We take all efforts to make sure that you have a
delightful holiday experience. To avoid any misunderstanding, we request you to
read, understand and abide by the below ‘Terms and Conditions’ along with
Privacy Policy before you book any tour or holiday or any service or make any
transaction with Travel Line at any of the Travel Line sales offices or at
sales partner or online on Travel Line's website or any mobile application or
otherwise. Once you book any tour or service with Travel Line, it is understood
that you are giving your unqualified consent to accept and abide by the ‘Terms
and Conditions’. In case you disagree with any part of these ‘Terms and
Conditions’, kindly do not proceed with the booking.
1.2 ‘Terms
and Conditions’ extend to all group tours, customized holidays, corporate
tours, any other services and products for Domestic, International or Inbound
organised by ‘Travel Line’.
1.3 Travel
Line has the final authority on the interpretation of these ‘Terms and
Conditions’.
1.4 Travel
Line reserves the right to amend, vary, add, amplify or waive any stipulation,
representation, term or condition mentioned in the ‘Terms and Conditions’.
1.5 Under
any unprecedented force majeure situation or any changes in Government policy, Travel
Line reserves the right to supersede any part of these ‘Terms and Conditions’
with an alternate and valid enforceable provision.
1.6 Each of
these ‘Terms and Conditions’ shall be severable and if any provision thereof is
declared invalid, illegal or unenforceable, then remaining provisions
nevertheless shall have full force & effect.
1.7 These
‘Terms and Conditions’, together with the other booking related terms/
communication sent periodically, represent the entire agreement between Travel
Line and you.
1.8 There
is no agreement between the Company and you until the company has received the
initial registration amount/ deposit as the case may be.
2.
Description
2.1 These
‘Terms and Conditions’ be called, ‘Travel
Line Terms and Conditions’.
2.2 These
‘Terms and Conditions’ may also be referred as ‘Rules and Regulations’.
2.3 Travel
Line be hereinafter referred as ‘Travel Line’, ‘VW’, ‘VPHPL’, ‘the Company’,
‘the organization’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter
referred as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’,
‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.
2.4 The
website and the mobile applications of Travel Line are collectively referred to
as 'Website'.
3.
Definitions
.
3.1
‘Website’ means www.travellineholidays.com and ‘Web page’ means a page on the
Website www.travellineholidays.com.
3.3
‘Brochure’ means a document with tour information in the form of printed
brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price
list, Tour Information Email etc.
3.4 ‘Tour’
means any Domestic/ International/ Inbound Tour organized by Travel Line.
3.5 ‘Group
Tour’ means number of guests booked on any scheduled tour comprising minimum 20
guests for Indian tour and 30 guests for international tour.
3.6 ‘FIT’
means Free Independent Travel and ‘GIT’ means Group Inclusive Tour.
3.7
‘Corporate Tour’ means a special tour designed for corporates, industries,
institutions, independent organisations, ad-hoc groups or individuals to
facilitate their meetings, incentives, conferences, exhibitions, seminars, team
building and other events. This segment is also known as MICE i.e. Meeting.
Incentive. Conference. Exhibition.
3.8
‘Customized Holiday’ means a tailor-made holiday designed as per the
requirements of an individual guest. This segment is also known as FIT.
3.9
‘Inbound’ or ‘India Inbound’ means tours, packages or any service provided to
foreign nationals or non-resident Indians to explore the states of India and
the Indian Subcontinent.
3.10
‘Speciality Tour’ means a group tour designed to meet special interest of
travellers which include but not limited to Honeymoon Special, Women’s Special,
Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours,
Adventure Tours, Trekking Tours etc.
3.11 ‘Sales
Partner’ means Travel Line’s authorized travel agent who possess the requisite
licenses, permissions, expertise and infrastructure to sell the tour/s
organised by Travel Line to all the prospective guests. These include sales
channels such as PSPs i.e. Preferred Sales Partners; KSPs - Key Sales Partners,
OSP - Overseas Sales Partners and franchisees.
3.12
‘Travel Advisor’ means Travel Line’s authorized sales person who assists and
guides guests on booking their Travel Line tour/service.
3.13
Associate/ Destination Management Company (DMC) / Contractor/ Supplier/ Vendor
means a service provider of a tour or package which includes but not limited to
airline, cruise, railway, road transport, hotel, restaurant, caterer,
sightseeing attraction, entertainment park etc.
3.14 ‘Tour
Manager/ TM / Tour Leader/ Tour Escort / Tour Assistant/ Main Hoon Na’, is a
person designated by Travel Line to conduct the tour as per the itinerary. S/he
will also assist or guide the guest/s during the tour.
3.15
‘Guest/s’ means all the tourists, travellers, vacationers, sightseers,
visitors, backpackers, customers, clients who have registered their names or
enquired about tour/ package or booked the tour by making part or full payment
for any scheduled tour, customized package or any other travel related service
provided by Travel Line.
3.16
‘Gender’ - The masculine gender shall also include feminine gender and vice
versa, the singular shall include plural and vice versa and shall include
grammatical variations if any.
3.17 ‘Tour
price’ means the price mentioned in the Tour Price Grid on the website/ mobile
application/ sms/ email/ Whatsapp/ brochure / E-brochure/ leaflet/
advertisements on print, electronic and social media etc. which is to be paid
by guests for booking the tour. Taxes, surcharges, if any, are payable over and
above the Tour Price.
3.18
‘Child’ means a guest who falls below the age of 11 years.
3.19
‘Infant’ means a guest who falls below the age of 2 years.
3.20 ‘Extra
bed’ or mattress means an additional roll-on mattress on floor in twin/ double
bed room.
3.21
‘Surcharge’ means an additional fee/ charge/ tax over and above the initially
quoted tour price which is due to peak season/ special event, charged by the
associates/ suppliers/ contractors/ tourism or government authorities.
3.22 ‘Peak
Season’ and ‘Super Peak Season’ are the seasons of the year where the demand
surpasses the supply which results in overall cost increase. This includes but
is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New
Year Holidays, any Country Specific Vacation/ Festival or
National/International Events etc.
3.23 ‘First
Day/ Last Day/ Day’ of the tour shall start at any time (i.e. in the morning /
afternoon / evening /night/ midnight) at the first destination depending on the
arrival of the respective flight/ train/ cruise or any other mode of transport
and the same shall be in case of the last day of the tour. In other words, a
'Day' of the tour shall mean a part of the day or 24 hours or its part thereof.
3.24 ‘Meal
Service’ on tour comprise of pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or
any other snack and mineral water bottle as mentioned in the itinerary.
3.25 ‘Jain
Meal’ on tour means food without onion & garlic served at Lunch and Dinner
as per the tour itinerary, not necessarily before sunset. It may be a buffet
service or a table service.
3.26 ‘VISA’
means ‘Visitor’s International Stay Admission’ is a conditional authorization
granted by the immigration authorities of a territory to foreigners allowing
them to enter, remain within, or to leave that territory for a specified period
of time. This is in the form of a paper authorisation or a stamp/sticker
endorsed on the applicant’s passport. Travel Line is a facilitator and does not
have any role in the granting / rejecting of the Visa.
3.27 ‘Force
Majeure’ means an event or circumstance not within the control, directly or
indirectly, of Travel Line in its ability to perform its obligations/
responsibilities regarding the tour, including
3.28
‘Cancellation Policy’ means a policy laid down in Travel Line’s ‘Terms and
Conditions’ wherein applicable cancellation charges are specified which are to
be borne by the guests on cancellation of their tour.
3.29
‘Cancellation Charge’ means a charge borne by the guest upon cancelling their
tour for any reason whatsoever.
3.30 ‘Refund’
means repayment of the sum of money to the guest paid by him/her at the time of
booking the tour after deducting the applicable cancellation charge.
3.30
‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued
by Travel Line on cancellation of the tour. FTV must be utilized by the guest/s
for booking their future tour with Travel Line within the specified period and
as per the agreed terms indicated in the said FTV.
3.32 ‘Tour
Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have
to pay if their booked tour is being postponed due to the occurrence of certain
unavoidable / Force Majeure situation.
3.33
‘Operational Expense’ means expenses that Travel Line has to incur through its
normal course of business to conduct its tours and business operations.
3.34
‘Jurisdiction’ means the geographical area over which a court or government
body has the power and right to exercise authority. For any legal matter
involving the company, parties hereto agree to confer exclusive jurisdiction to
Mumbai Courts / Forums.
4. Booking
4.1 Booking
of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent
service through Sales Channels or Online through website/ mobile app:
4.2
Customized Holiday Booking:
Travel Line offers flexibility
to the guests who do not wish to opt for the readymade holiday itineraries
available on the website. Our Travel Advisors assist such guests to create
their customized tailor-made holiday as per their requirement and interest. A
non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for
World must be paid at the time of enquiry. HDF will be adjusted in the booking
amount if the holiday is booked within 20 working days from the date of
receiving the same. HDF includes only two free amendments in the itinerary.
4.3
Corporate Tour Booking:
In case of Corporate Tour, along
with these ‘Terms and Conditions’, terms of ‘Service Contact’ signed with
corporate/ industry/ institution/ independent organisation/ ad-hoc group etc.
shall also apply. ‘Service Contract’ is generally signed by the authorized
personnel of corporate/ industry/ institution/ independent organisation/ ad-hoc
group etc. and the terms are applicable to each member of the tour.
4.4 User Registration on
Website:
After booking, guests can
register on Travel Line’s website for their respective tour information. They
will be able to login through User ID and Password created at the time of
registration. Guests are responsible for maintaining the confidentiality of the
password and account, and are fully responsible for all activities that occur
under their password or account. In case of any unauthorized use of password or
account or any other breach of security, guests are requested to immediately
notify infotravelline@gmail.com respective Travel Advisor. Guests are
also requested to ensure that they have logged out from the account at the end
of each session. Travel Line cannot and will not be liable for any loss or
damage arising from failure to comply with this.
4.5
Communication with the Guest:
Any communication by Travel Line
will be made through e-mail, WhatsApp, sms, telecall etc. on the registered
legitimate contact details provided on the booking form by the guests and shall
be deemed to have been communicated to and received by the guest. Guest’s must
ensure that number is valid and messages are checked periodically. Travel Line
is not a mobile network operator and does not guarantee the delivery of
sms-text messages/ WhatsApp messages/ email. The guest will indemnify Travel
Line for any action taken by TRAI due to a wrong number/ email provided by the
guest for any reason whatsoever.
4.6
Physical and Mental Fitness:
When the guest books the tour or
when someone else books the tour for him/ her, then it implies that the guest
is physically and mentally fit to travel to that particular destination. It is
very important for the guest to take care of his/ her health throughout the
tour and carry the required medication if any with doctor’s prescription. Travel
Line reserves the right to decline the booking or discontinue the guest from
the tour if guest is found unfit to travel or his medical condition is causing
inconvenience to fellow travellers. Any expenses due to health issues arising
on tour shall be entirely borne by the guest and we shall not be held
responsible in any manner whatsoever.
4.7
Mandatory Health Requirement:
Guests must abide by the
mandatory requirements for travel to the destination, such as Vaccination,
RT-PCR tests, RAT, web check-in, self-declaration, e-pass formalities, health
checks on arrival/ on tour etc. as per the state or country. These requirements
or regulations are subject to change periodically. Any cost incurred for such
requirements should be borne by the guests. It will be the sole responsibility
of the guest to carry the certificate or test report with them and present it
whenever asked for by the officials. Any State or Country or service provider
such as Airline, Cruise Company, Railway may decline the entry to a guest/s on
medical grounds in such situation the consequences including all kinds of
expenses will be borne by the guest.
4.8 Travel
During Pregnancy:
Travel Line does not recommend
travel during pregnancy. The Company does not provide any specialized
facilities and/or treatments required for childbirth, prenatal, or early infant
care on tour. Guest should consider the risks of traveling where necessary
medical care for pregnancy may not be available and may not be reachable in a
timely manner to address potential medical complications, problems, and
emergencies that can occur during pregnancy.
5. Tour Price,
Tour Registration, Payment
5.1 To book
any tour/ package/ service, guest must make the payment to Travel Line by
Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM,
PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of 'Travel
Line ' only. We support ‘Go Digital’ movement of India and request our guests
to make digital payments. Cash payment in INR will be accepted as per the
Government of India guidelines along with PAN. Kindly note, outstation cheque
is not accepted.
5.2 In case
of payments made using Credit Card, Debit Card and Online Transfer, convenience
charge of 1.8% shall be levied and will be paid extra by the guest.
5.3 The
tour price printed / advertised / quoted to the guests is dynamic. A guest booking
the tour early is likely to get the lowest price as communicated / offered by
the Company, subject to availability of seats. Similarly, a guest booking the
tour at the last minute may be offered high prices or vice versa. This pricing
structure has been adopted to get early bookings on tours or for filling vacant
seats last minute. Hence it is quite obvious that guests travelling on a same
group tour are likely to have paid different tour prices. The Company will not
entertain any claim whatsoever on account of the same.
5.4 It is a
clear agreement between either parties that the prices quoted in the proposal/
brochure/ website have been calculated based upon the prevailing airline/
hotel/ transport tariffs and applicable taxes thereon. The Company reserves the
right to alter or amend the price published on the website/ brochure/ proposal
in case of increase in taxes, fuel charge, YQ/YR taxes, visa fee, unprecedented
foreign exchange fluctuation etc., which will have to be borne by the guest and
to be paid before the departure.
5.5 Tour
price does not include government taxes and are to be paid extra. As per
government’s current regulations, 5% GST (Goods and Services Tax) is applicable
on every tour/package and guests will have to pay the same over and above the
tour price. In addition to this, effective from 1st October 2020, government
has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of
international/overseas travel packages. The TCS rate is either 5% or 10%
depending of certain requirements. Those guests who have submitted PAN copy,
Aadhaar copy and have filed their Income Tax Returns (ITR) for previous two
assessment years need to pay 5% TCS. Those guests who do not possess PAN and
Aadhaar or have not filed their Income Tax Returns (ITR) for previous two
assessment years, will have to pay 10% TCS. The TCS collected can be claimed
while filing annual income tax returns. The TCS amount will reflect in the Form
26AS of the guest in whose name invoice is raised (i.e. Family Head),
irrespective of the person who has made the payment for the tour/package. Hence
while booking guests must ensure that the family head is selected properly in
order to claim the benefit at later stage. Once the TCS amount is collected
from the guest, it cannot be refunded by Travel Line, as it is paid to
government and reflects against the Form 26AS of the guest. The TCS is not
applicable in case of corporates, who possess TAN (Tax deduction &
collection account number) and claims TDS while making their tour/package
payment.
5.6 If the
guest has booked the tour online, the guest needs to reconfirm and authenticate
the information provided at the time of online booking. Company reserves the
right, to cancel the booking and forfeit the amount paid in case of any
misleading information provided by the guest.
5.7 The
registration amount paid at the time of booking is non-refundable and interest
free, subject to the Cancellation and Refund Policy. Registration amount
differs from tour to tour. For tours where air or cruise booking is required,
the registration amount will be higher compared to other tours. Payment of
registration amount ensures only registration/ participation in the tour and
does not entitle to the guest of any services like air tickets, visas, and
hotel accommodation until full payment for the tour has been made by the guest
and received by Travel Line. As per payment guidelines stated on ‘www.travellineholidays.com’ tour price must be paid in full, 45 days before
the tour departure; in case if tour is booked within 45 days of the departure
date, guests must make full payment of the tour price at the time of booking
itself. For any reason if the registration amount is not paid in full at the
time of booking, guest will ensure that the balance registration amount is paid
within 3 days of booking; else booking stands cancelled.
5.8
Registration Amount- Tour/package registration amount is 40% of the net tour
price. It is to be paid within three days of booking the tour/package.
5.9 Travel
Line reserves the right to cancel the booking, forfeit the amount paid as
advance and impose cancellation charges in case of non-payment of full tour price
45 days prior to the tour departure date.
5.10 For
Customized Holidays, full payment towards the air ticket and minimum 20%
payment towards land package is to be paid for confirming the booking. We
reserve the right to cancel your booking without notice if the payment is not
cleared by the timeline.
5.11 In
case the guest makes tour payment by cheque and the same is dishonoured, a
charge of INR 150 + 18% GST will be levied by the Company and borne by the
guests immediately. Presently, we do not accept any online payments via
international credit or debit cards or any other international transaction
methods. If you wish to pay via international card or international money
transfer, then please get in touch with our team on +91 887 997 2221. For such
transactions additional transaction charges may apply.
5.12 The
guest/ user will not share his confidential information like credit/ debit card
number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person
including the employees, representatives, sales partners of Travel Line. If
such details are demanded by them then guest/ user must not do any transaction
and must immediately inform Travel Line. Company shall not be liable for any
loss that the guest incurs for sharing the aforesaid details.
5.13 All
monies paid by the guest to Travel Line will be the property of Travel Line and
payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking
and providing the services along with operational costs of the company. Guests
agree and acknowledge that such monies will not be held by Travel Line on
behalf of the guest.
6. General
Inclusions in Group Tour (GIT)
6.1 Any
group tour of Travel Line generally includes –
This list
is illustrative and not a complete list and includes all the other inclusions
as mentioned in the itinerary of the respective tour.
6.2 General
Exclusions in Group Tour (GIT) -
7. Payment
Options
8. Tour
Price Discount Policy
8.1
Discount/ Saving/ Benefit on tour price is at the sole discretion of Travel
Line. The discount strategy for validity/ amount/ percentage/ number of seats/
dates/ age group/ category/ full payment/ part payment/ registration amount/
early booking/ last minute booking/ group booking etc. is defined and
controlled by Travel Line and it reserves the right to make changes in the
discount policy at any point of time without assigning any reason. Any
discount/ saving/ benefit offer is always valid for limited period, limited
tours, subject to availability and may be withdrawn at any time without notice.
8.2 If
guest does not fulfil the conditions of the discount like making full payment
within timeline or submitting guest/s details/ documents in stipulated time or
failing to meet the prescribed guest count for the respective discount etc.,
the discount facility will be withdrawn and the tour will be re-priced for the
respective guest/s and guest will have to honour and abide by the same.
8.3
Provision of any complimentary service/ item, for the tour/ guests is at the
sole discretion of the company. Travel Line reserves the right to revoke/
amend/ discontinue any such service/ item, at any time without prior notice.
Any complimentary snack/s provided by Travel Line on tour are manufactured,
packed and supplied by the respective vendors/ suppliers. Travel Line acts as a
facilitator and is not responsible for any defect or damage in this regard and
not liable to compensate for any consequences.
8.4 To get
early bookings, Travel Line may offer benefits to guests and ‘free experience’
on tour is one of them. This benefit is generally available on selected tours
and for selected guests who book within the promotional timeline. On a
particular tour few guests may get the free experience whereas the guests who
are not eligible for the free experience, may purchase the same at an
additional cost subject to availability. Providing free experiences is at the
sole discretion of the company. Travel Line reserves the right to revoke/
amend/ discontinue such ‘free experience’ if the guest count for the same falls
below a prescribed number to operate the same.
8.5 Any
discount or benefit offered in any advertising campaign is part of or supported
by the marketing budget of Travel Line and guest shall not question, compare or
contest the same. It is not encashable or refundable in any manner whatsoever.
9. Foreign
Currency Component (Forex) in Tour Price
9.1 For
international tours, tour price includes both Indian rupees and foreign
currency component (Forex), which is to be paid from traveller’s Basic Travel
Quota (BTQ) at the prevailing Rate of Exchange (ROE).
9.2 Forex component in the tour
price can be paid in following ways:
10.
Documentation
10.1
Documents Required for Booking a Tour:
10.2 Photo
Identification:
10.3
Passport:
10.4 Visa
(International Tours):
10.5 Travel
Insurance:
10.6
Foreign Nationals or Non-Resident Indians (NRIs):
10.7
Minors:
10.8
Immigration:
11. Tour
Itinerary
11.1 Travel
Line tries its level best to operate the tour as per the original tour
itinerary. The itinerary given at the time of booking or mentioned on the
website/ brochure/ leaflet is based on the information available at that time
and is subject to change depending on various factors such as state or country
regulations/ airline/ cruise/ rail/ road transport/ hotel/ sightseeing etc.
11.2 Travel
Line reserves the right to change/ alter/ amend the itinerary before the tour
departure or while on tour. The information about the same will be conveyed to
the guests via email/ sms/ call or by the Tour Manager while on tour.
11.3
Changes in the original tour itinerary can be caused by Force Majeure events,
fairs, festivals, sports events, weather conditions, traffic problems,
cancellation or re-routing or overbooking of flights/ cruises/ railways,
overbooking or closure of hotel, closure of entry of a sightseeing attraction
etc. This unforeseen situation may attract additional charges which have to be
borne by the guest.
11.4 For
the betterment of the itinerary, Travel Line reserves the right to add/ delete/
exchange the sightseeing attractions or any other service. In this case if the
additional new sightseeing or service requires extra charge then it will have
to be paid by the guest.
11.5 In a
few tour itineraries certain sightseeing attractions/destinations are planned
on specific dates/days, for e.g. full moon day, independence day, republic day
etc. Due to any unavoidable reason or political movement, if we are unable to
visit these sightseeing attractions or destinations then we will try to visit
the same on an alternate day. In case a visit is not possible at all, we will
try to arrange an alternate sightseeing or refund the entry fee for the same.
11.6 In
case if any sightseeing place is not visited or adventure activity is not done
due to certain reason then an alternate sightseeing may be arranged, wherever
possible. If an alternate cannot be arranged and a refund is applicable, then
it shall be paid in INR only.
11.7 Any
mishap on tour may result in change of itinerary.
11.8 In any
booked tour/ package/ service which include helicopter, seaplane, cruise, ferry
etc. would be subject to availability/ weather conditions/ local body
permissions/ any other statutory requirements. Travel Line is not responsible
for any operational deficiency under any circumstances whatsoever. Under
unavoidable circumstances, Travel Line reserves the right to use alternate
product/ service/ sightseeing etc. instead of the one advertised or published.
In either case, the company shall not be liable for any damage, additional
expense, or consequential loss suffered by the guest/s.
11.9 Guest
may note that changes in the itinerary are due to various factors beyond our
control, Travel Line shall not be liable to pay any compensation/ damages on
account of the same.
12. Joining
and Leaving Guest (J/L) (Ex Destination Guest)
12.1 Joining
and Leaving (J/L) or Ex destination guest is a traveller who books Travel Line
group tour without availing the services of visa, insurance and main sector air
ticket to reach the first destination of the tour on day one and leaves the
tour on last day from the last place of sightseeing/ restaurant/ hotel/ airport
to reach his/her hometown. These guests will have to make the J/L or Ex
destination tour payment in INR/ USD/ EURO or in the designated currency of the
respective tour either at any of the Travel Line sales offices or directly by
electronic transfer.
12.2. J/L
or Ex destination guest should carry valid air ticket/s, passport/s, valid
visa/s and insurance for the tour. To and fro airport transfers if any, should
be arranged by the guest/s at their own cost.
12.3 Guests
should verify with Travel Line Travel Advisor about the tour particulars such
as day, date, time, place, flight schedule and make their flight bookings
accordingly to join/leave the scheduled group tour. Guests should purchase
refundable air ticket/s, so that in case of any change in the date of the
scheduled tour, guests can pay date change charge to the airline to modify
their air tickets accordingly. In case guest purchases non-refundable ticket
and there is a change of date in scheduled tour, guests shall have to purchase
new ticket to join the tour at their own cost. Travel Line shall not be liable
for any loss/ cancellation arising due to this.
12.4 It is
mandatory for the guests to share copy of their valid air ticket, visa and
insurance with their Travel Advisor at Travel Line before the tour. Guest
should also share their local contact details and be aware of the reporting
place, name of the Tour Manager and his/her active local contact number.
12.5 Any
additional service like pre/ post accommodation, transfers, sightseeing, meals
etc. will attract additional charges and such payments must be settled
immediately or 45 days prior to the tour departure.
12.6 Due to
any unavoidable circumstances or force majeure or airline operational changes,
we may have to alter tour sightseeing schedules of first or last day. In that
case J/L or Ex destination guest may miss the sightseeing or any on-tour
service. Travel Line will neither be liable for any refund of missed
sightseeing/ service, nor any compensation for such consequences.
12.7 J/L or
Ex destination guests will have to reach the scheduled reporting place i.e.
airport/ hotel/ sightseeing at their own cost as advised by the Travel Advisor/
Tour Manager. In case guest is not able to join the tour at the pre-decided
reporting place, group will proceed as per the itinerary and guest will have to
join them wherever possible and bear the expenses for the same.
13.
Deviation Guest
13.1
Deviation Guest is a traveller who books Travel Line group tour and opts for
deviation from the scheduled itinerary either pre or post the tour for various
reasons such as visiting friends/relatives, attending a convocation/ convention,
for a business visit etc.
13.2 If
guest wishes to travel in advance (pre-deviation) or return at a later date
(post-deviation) then the guest must inform the Travel Advisor at the time of
booking only. Travel Advisor will guide the guest about the necessary changes
to be made in various services such as airline date change/ sector change, visa
extension, additional service change, insurance validity, additional
accommodation/ transfer etc. There will be additional charges for making the
required changes which should be paid by the guest immediately.
13.3
Deviation requests are subject to availability and in case the requested change
is not available then guest will have to choose from the alternate options.
13.4 It is
the responsibility of the guest to re-confirm their air ticket and flight
schedule 24 hours prior to the departure.
13.5 If
guest is taking any pre or post tour deviation on their own, then it is the
responsibility of the guest to join or leave the tour at airport/ hotel/
sightseeing at their own cost as advised by Travel Advisor/ Tour Manager. In
case guest is not able to join the tour at the pre-decided reporting place,
group will proceed as per the itinerary and guest will have to join them
wherever possible and bear the transport expenses for the same.
13.6 These
guests must check their air ticket, visa and insurance for travel dates and
validity before departure of the tour.
13.7
Deviation is a requirement of the guest and Travel Line can only assist but
does not guarantee the same and will not be held responsible for any
consequences arising due to same.
14. Post
Tour Holiday
14.1 Travel
Line offers an option of Post Tour Holiday package i.e. guest can extend their
holiday after completion of the scheduled group tour in the same city or
country or at a destination of their choice.
14.2 Guest
who opts for a Post Tour Holiday, must inform the Travel Advisor at the time of
booking itself. Travel Advisor will guide the guest about the necessary changes
to be made in various services such as airline return ticket date change/
sector change, visa extension, insurance validity etc. These guests can either
choose from readymade Post Tour Holiday packages or take a Customized Holiday.
The additional charge for the Post Tour Holiday will have to be paid by the
guest immediately.
14.3 Post
Tour Holiday request is subject to availability and in case the requested
package is not available then guest will have to choose from the alternate
options.
14.4 It is
the responsibility of the guest to re-confirm their return air ticket and
flight schedule 24 hours prior to the departure.
14.5 Post
Tour Holiday is not an escorted group tour. It is a Customized Holiday (FIT)
and all inclusions, exclusions will be as per the itinerary.
15. Airline
15.1 General:
15.2 Baggage:
15.3 In-flight Seating:
15.4 Airline Credit Points:
15.5 In-flight Meals:
15.6 Airport Service:
16. Baggage
and Belongings
16.1 Guests
are advised to travel light, not to carry any valuables on tour and take utmost
care of their baggage and belongings at all times. Guests should not leave
their belongings like mobile, camera, laptop, jewellery, gadgets, passports,
visa, tickets, currency, purses, bags etc. unattended. It is advisable to use
digital payment systems like forex cards, credit cards, mobile payments,
e-wallets etc. on tour. Guests are hereby made aware that they are solely
responsible for their personal baggage and all kinds of belongings. Travel Line
or its representative/s are not responsible for any loss/ theft/ damage/
accident of such personal belongings on tour, during flight journey, coach
travel, hotel stay or at sightseeing places for whatsoever may be the reason.
16.2 In
case of any loss/ theft/ damage/ accident, it is the sole responsibility of the
guest to file a complaint with the concerned local authorities like police,
private bodies, airline office etc. and keep a follow up of the same with them.
16.3 Any
claim regarding loss/ theft/ damage/ accident/ negligence, with any associate
like airline/ hotel/ coach company/ sightseeing places etc. should be directly
addressed with the respective associate or insurance company (if applicable). Travel
Line is not liable to pay any compensation to the guest for any dispute arising
about the adequacy of settlement amount or rejection of the claim by the
associate or the insurance company.
16.4
Customs, immigration and airlines restrict the carriage of certain items/
articles/ objects during travel. Also, there is a restriction on the amount of
currency a traveller is allowed to carry. All guests should be aware of this
and will ensure that they abide by the same. If guests are carrying any
restricted object or excess money or misplace their passports, then they can be
detained or a flight can be missed and/ or the tour may have to be curtailed. Travel
Line will not be responsible for any losses or additional expenses arising due
to the same.
17. Road
Travel on Tour
17.1 For
tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as
per the itinerary. The mode of transport for road journeys includes big
coaches, mini coaches, tempo travellers, jeeps, cars or taxies depending on the
type of the tour, itinerary, road conditions and the number of guest/s in the
tour.
17.2 Seat
allotment in the coach is based on the booking date priority of the tour. This
is also applicable when two or multiple tours are merged together. Seat numbers
are allotted one day before the departure of the tour and assigned to the
guests on the first day of the tour by the Tour Manager. Seat numbers cannot be
provided at the time of booking or before the tour departure.
17.3 In
coaches, the seat allotment will start from seat number 5 onwards as seat
numbers 1 & 2 are reserved for the Tour Manager and seat numbers 3 & 4
are reserved as prime seats, which can be booked by the guest/s at an
additional cost if available. If paid prime seats are not available due to any
reason, the company is liable to refund only the prime seat cost to the guest.
For smaller vehicles prime seats are not applicable.
17.4 For
certain tours we use small vehicles (Etios/ Dzire/ Innova or similar) for road
travel. One car will accommodate 4-6 guests. Tour Manager will share one of the
cars in the group on a rotational basis. These cars are meant to be used for
road journey and sightseeing as per the tour itinerary and are not at the
disposal of any individual or group of guests.
17.5
Guest/s or a group of guests can opt for separate vehicle for their family or
upgrade the vehicle type or request for tempo traveller/ mini coach/ big coach
for their family/ group at an additional cost, subject to availability.
17.6 For
tours to Leh Ladakh, Andaman, Sikkim Darjeeling and North East, small vehicles
will be used based on 5-6 guests in one vehicle. Since it is a difficult
terrain with limited availability of vehicles, the type of vehicles used for
these tours will vary on a day-to-day basis. At these destinations, it is not
possible to upgrade the vehicle type.
17.7 Coach
captain/ vehicle driver plays a vital role in the successful operation of the
tour. Guests are requested to treat them with respect and be aware of the
driving rules like maximum daily-weekly driving hours, their rest period.
17.8 It is
the duty of the guest to be punctual and abide by the day’s schedule and
complete the sightseeing/ program as per the itinerary. In case if any guest
does not report to the coach at the given time, the coach will proceed to the
next point/destination in the programme and the guest will have to join the
group at the next point/destination on their own, expenses of which will be
borne by them.
17.9 To
maintain the comfort and safety of the group, there is a strict ‘no smoking’,
‘no alcohol’, and ‘no eating’ policy in the vehicle. Guests are requested to
adhere to the same.
17.10 To
maintain cleanliness and hygiene, ‘pay & use’ toilet facilities are
available at most of the places and guests are requested to carry coins/ small
change for the same.
17.11 On
tours there is a possibility of failure of a vehicle or its air conditioner; in
such case we will try to find a feasible solution at the earliest. Travel Line
is not responsible for such mechanical failure and is not liable for any
compensation.
17. 12
While on tour, upkeep of the coach is essential. If the interior or exterior of
the coach is accidently or otherwise spoiled / damaged by the guest, s/he will
be required to pay the charges/ compensation for the same to the coach company
immediately.
17.13 Travel
Line will not be liable for any refund to guests for missed sightseeing due to
unforeseen circumstances like demonstrations on road, landslides, road
closures, traffic jams etc.
18. Cruises
and Rail
18.1 Travel
Line offers exclusive cruise tours as well as a few tours where single or
multi-night cruises are part of the itinerary. Cruise inclusive tour prices are
based on inside state room/ port-hole/ ocean view cabins as mentioned in the
itinerary.
18.2 Any
upgradation to balcony cabins or suites will be available at an additional cost
subject to availability.
18.3 Shore
excursions apart from the ones included in the tour or optional facilities on
the cruise, can be availed by paying an additional charge to the cruise company
by the guest.
18.4 It is
guest’s responsibility to be on time as the cruise cannot wait for anyone. In
case if any guest misses the cruise, s/he will have to report to the next ‘port
of call’ of the cruise or next destination of the tour themselves at their own
expense.
18.5
Individual guests travelling on Customized Holiday package, should be aware of
the statutory tipping policy of the cruise and pay accordingly.
18.6 Few
tours have rail journey as a part of their itinerary. Generally, air
conditioned chair car or sleeper birth is reserved for day or night journey
respectively. Any upgradation in rail class is possible subject to availability
at an additional cost.
18.7 It is
guest’s responsibility to be on time & not to miss the train as guests
themselves will have to bear the cost and face the consequences in case of
missing of a train.
18.8 Since
cruise or rail companies are private organizations, their own Terms and
Conditions will be applicable along with Travel Line’s Terms and Conditions.
19.
Cancellation and Refund Policy
19.1 For
any tour or package the services are booked or blocked several months in
advance, cancellation of such services earmarked for a particular departure
results in forfeiture of money depending upon the time of cancellation of
services with the supplier. Therefore, any cancellation of the tour/ service
booked, will attract cancellation charges as specified hereinafter. Your tour
also includes third party product or service like airline, cruise, railway,
transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and
Conditions and Cancellation Policy of such third party would be applicable in
addition to Travel Line’s Cancellation Policy and Terms and Conditions.
19.2 The
said Cancellation Policy is applicable to all guests of ‘Travel Line’. booked
for Group Tours, Customized Holidays, MICE Tours, Inbound Holidays or any
independent service taken from Travel Line.
19.3 The
request for cancellation of any service/ tour has to be submitted in writing,
clearly stating the reason for cancellation via email to Travel Line at infotravelline@gmail.com,
from guest’s registered email ID.
19.4 Once
the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking
will be treated as fresh booking and additional charges may apply.
19.5 All
guests expressly agree to the foregoing policy and terms.
19.6
Cancellation done by/ for/ due to:
a. Guest
cancels the tour due to any personal reason:
b.
Considering the safety of the tourists, Travel Line is compelled to postpone/
reschedule the tour under force majeure situation or due to uncontrollable
factors at the destination, however guest/s do not wish to continue and cancel
the tour:
c. Guest
cancels the tour due to non-acceptance of change in itinerary/ service:
d. Deemed
Cancellation - Guest’s booking stands cancelled due to visa rejection/ delay:
e. Deemed
Cancellation - Guest’s booking stands cancelled due to the non-payment of
partial/ full tour price:
f. Deemed
Cancellation - Guest’s booking stands cancelled due to ‘No show’ or absence on
Day 1 of the tour:
g. Deemed
Cancellation - Guest’s tour stands cancelled due to discontinuation from
ongoing tour:
h. Single
(Solo) Guest sharing a room with other guest, cancels the tour:
i. In all the above situations,
the following cancellation charges will be applicable:
Cancellation received number of days prior
to Tour Departure |
Cancellation Fee applicable on Net Tour
Price (per person) |
||||
India Excluding Andaman |
Andaman Bhutan Nepal |
Asia Excluding India, Nepal, Bhutan &
Japan, China, Korea & Taiwan |
Europe, America, Canada, Australia, New
Zealand, Africa, Japan, China, Korea, Taiwan |
International Tours with cruises including
Antarctica |
|
More than 121 days |
10% |
10% |
10% |
10% |
10% |
D-91 to 120 |
15% |
15% |
15% |
15% |
15% |
D-61 to 90 |
20% |
20% |
20% |
20% |
30% |
D-46 to 60 |
30% |
30% |
30% |
30% |
55% |
D-30 to 45 |
40% |
50% |
40% |
50% |
65% |
D-16 to 30 |
50% |
75% |
50% |
75% |
75% |
D-6 to 15 |
75% |
85% |
75% |
85% |
85% |
D-5 & On Tour |
100% |
100% |
100% |
100% |
100% |
j. The above cancellation
charges include various direct and indirect expenses incurred for preparation
and operation of the tour.
k. Travel Line is not liable to
give any details or bifurcation of the tour price or the cancellation charge.
l. Any refund payable to the
guest as per the Cancellation Policy will be paid within 10 working days of
receiving the final confirmation of cancellation request from the guest.
19.7
Cancellation of the tour by Travel Line:
19.8 Right
of Admission and Termination:
19.9
Transfer of Tour:
19.10
Merging of Tours:
19.11
Refund:
20.
Accommodation on Tour
20.1
General:
20.2 Room
Type/ Category:
20.3
Check-In and Check-Out Time:
20.4 Room
Sharing:
20.5
Children Sharing Room with Parents:
20.6 Damage
Caused to Property:
20.7
Accommodation Facilities:
20.8
Accommodation in the Tropics/ Forests/ Open Air:
21. Meals
21.1 Meals
on tour are served as written in the itinerary/ tour program as B (Breakfast),
L (Lunch), D (Dinner). These are pre-set menus which mostly include Indian
meals and sometimes local or international cuisine depending on the destination
and tour. The Indian meal menu generally comprises dal, rice, roti, two vegetables,
one non-veg item, salad & accompaniments and dessert.
21.2
Depending on the tour program, packed meals are served at few places on tour.
21.3 In a
group tour special meal/diet request can be accommodated to a limited extent
only, and if informed at the time of booking. Such guests should carry their
own dry snacks, because at certain locations their special requests cannot be
fulfilled.
21.4 If
informed at the time of booking, Jain meal/ meal without onion & garlic is
served at Lunch and Dinner as per the tour itinerary, not necessarily before
sunset. It may be a buffet service or table service.
21. 5 A
baby meal generally includes milk, plain dal and rice. We recommend that guests
with very young kids should carry their regular baby food if needed.
21.6 Any
missed meal due to any personal reason of the guest will not be substituted or
compensated.
21.7 While
we endeavour to select good quality restaurants for meals, we do not have a
direct control over their operations in terms of food, hygiene, sanitation
facilities etc., and Travel Line is not responsible for any deficiency in the
quality and service of the same. No complaints/ claims in this respect shall be
entertained.
22. Tour
Manager/s
22.1 Travel
Line’s Tour Managers are very popular among the tourists on both Indian and
International tours. These Tour Managers accompany the guests on group tour
from the first day to the last day of the tour as mentioned in the itinerary.
To make the tour most enjoyable, guests are advised to follow the instructions
given by the Tour Manager regarding tour schedule, safety precautions,
clothing, things to carry, meals, sightseeing information, local etiquette,
do’s and don’ts etc. Tour Manager is not responsible for any instructions
ignored/ overruled by the guest/s and its consequences.
22.2 Guests
are requested to treat the Tour Managers respectfully as they are doing their
level best to accomplish the tour with great success. Any on-tour service
issue/ complaint should be immediately brought to the notice of the Tour
Manager by the guests so that a solution can be obtained and the issue can be
resolved.
22.3 Though
the Tour Managers are at the service of the guests on tour, they are not
responsible for any theft/ loss/ damage to guest’s personal belongings and any
injury or accident caused to the guest. Since the Tour Manager has to manage
the entire group and complete the tour program as per the itinerary, s/he will
not be able to accompany the guest/s personally or stay back with them in case
of emergency. However, s/he will guide the guest/s for further process or for
lodging the complaint with local authorities. Any expense incurred due to the
same will be borne by the guest/s.
22.4 If
guest’s personal belonging is lost and found after departing from that
destination, then the guest will have to make arrangements to bring it back via
courier service and bear the expenses for the same. Travel Line or it’s Tour
managers are not responsible to get back the lost & found item from any
destination.
22.5 For
smooth operation and clarity of instructions, along with verbal communication, Travel
Line’s Tour Manager will create a WhatsApp group of its guests on the second
day of the tour (In rare cases due to unavailability of internet this may not
be possible). This group would be created solely for sharing tour related
instructions and next day’s tour program. In case any guest has an objection of
being a part of this WhatsApp group, then s/he should intimate the Tour Manager
immediately for necessary action.
22.6 On
group tours the language of communication is Hindi and English. Tour Managers
communicate in Hindi and/or English. On international tours all local guides,
local hosts, ship crew, hotel representative etc. speak english. Guests are
expected to be conversant with these two languages. In case any guest is
unfamiliar with these two languages, Tour Managers will do their level best to
make the guest/s comfortable and understand the tour program.
22.7 Travel
Line’s Tour Managers shall not be responsible for and extend any assistance to
alter or amend the following:
23.
Shopping
23.1
Shopping is an important activity of any tour and an experience in itself.
Guests should shop responsibly, as well as check the price and quality of the
items they wish to purchase. All guest/s are hereby made aware that Travel Line
neither recommends nor promotes any specific shop or vendor and is not
responsible for any item you may purchase on tour. Sometimes sightseeing places
have their own souvenir shops/ flagship stores/ galleries where there is no
compulsion on shopping but guests may shop if they wish to do so. While
shopping guests should check quality, quantity, price and be aware of VAT
refund, baggage allowance, courier charges, shipping, freight, customs duty
wherever applicable.
24. Gift
Voucher
24.1 Travel
Line has a facility of Gift Vouchers which can be purchased by the guests and
gifted to their near and dear ones on happy occasions.
24.2
Sometimes Travel Line also issues Gift Vouchers to guests as prize or benefit.
25.
Guest(s) Participation in the Tour
25.1 Travel
Line welcomes all Indians, NRIs and foreign nationals to join the tour within
India or around the world. Guests should be mentally as well as physically fit
and should consult their physician before joining the tour. Differently abled
guests should check the facilities available at the destination prior to
booking the tour and must be accompanied by the family member.
25.2 The
safety and well-being of all guests on the group tour is our priority, any
guest who poses a threat to the tour companions and is found unfit to
participate in any sightseeing or to continue the tour will be restricted from
joining the sightseeing and/ or will be compelled to discontinue the tour. In
such cases, Travel Line will assist the guest for the further arrangements,
however guest will bear all the expenses and no refund of tour price is
applicable.
25.3 When a
guest seeks any medical assistance on tour, the same will be arranged through
local doctors or hospitals. All expenses regarding such medical aid will be
borne by the guest. We recommend all guests to buy medical insurance which
covers hospitalization and other medical expenses.
25.4 Guests
should keep in mind and exercise caution as some tours include rough terrain,
extensive walking sometimes over cobblestone streets, uneven pavements, steps,
hill climb and/or locations which may not be easily accessible.
25.5 Guests
should ensure that they are physically fit to participate in any included or
optional outdoor/ adventure activity. Travel Line will not be responsible for
any injury, accident or mishap occurred due to the same.
25.6 Guests
in need of special service must be accompanied by their near and dear ones or
relatives on tour. Any required service like care taker, wheelchair, airport
assistance can be made available at an additional cost subject to availability.
26.
Guest(s) Responsibility
26.1 Guest
details on their booking form are very important as all further arrangements of
tour are dependent on the same. Any mistake can lead to a substantial loss to
the guests, hence they are hereby informed to verify and reconfirm the details
on their booking form. If the guest has booked the tour/package through Travel
Line’s sales office or sales partner’s office, they must authenticate the
booking form and ensure that they have received a confirmation call and an auto
generated SMS from Travel Line’s corporate office immediately after the
booking.
26.2
Accuracy and authenticity of the information provided by the guest:
26.3 For
any tour, guests need to submit their valid documents for processing the
booking and collect the necessary documents from Travel Line before the tour,
in both these cases guest should observe the timelines to avoid any future
issues in the booking/joining the tour. Timelines are shared periodically on
guest’s registered contact details.
26.4 While
on tour guest/s should carry original documents like Aadhar card, PAN card,
passport with valid visa/s, air ticket, insurance copy, NOC if needed in case
of minors/children, vaccination certificate, health report (if mandatory) or
any other personal/ legal document required at the immigration. Guests are also
advised to keep photocopies of the important documents with them and also at
their homes in case of emergency.
26.5 Guests
should select a group tour or a customized holiday, according to their likes
and interests to make the most of their vacation. For a group tour the
itinerary/ accommodation/ services etc. are pre-set, however while booking
individual customized holiday, guest should ensure that they have selected the
services to suit their expectations and confirm the booking. Customized
Holidays do not have Tour Manager services available at destination, however
all arrangements will be taken care of as per the itinerary through the local
associates and Travel Line will virtually assist the guest/s for a smooth
holiday. Guests are required to be in touch with Travel Line’s guest relation
representative. If guests wish to have tour manager services on their
Customized Holiday (FIT) package, they can do so at an additional cost, subject
to availability of a Tour Manager.
26.6 When
guests book the ‘group tour’ they are expected to conduct themselves in a
manner that is appropriate for group travel. Any abusive/ aggressive/ harmful
behaviour towards co-travellers/ Travel Advisor/ Tour Manager/ representative
of the associates will compel us to cancel the booking or discontinue the guest
from the tour. Company reserves the right to cancel or terminate such guest
from the tour and will not be liable for any refund, compensation or
consequences.
26.7 As per
the immigration/ customs/ government/ community laws, guests are not allowed to
possess or carry any illegal or restricted items such as narcotic drugs,
weapons, ammunition, explosives etc. and if found, it will lead to
discontinuation of the tour and guest may have to face legal action whatsoever
it may be according to the law of the land.
26.8 Guests
should follow Tour Manager’s instructions and maintain punctuality. Any missed
sightseeing or service due to any delay on guest’s part will be the sole
responsibility of the guest and any expense or loss incurred due to the same,
will have to be borne by the guests.
26.9 While
on tour it is everyone’s responsibility to take care of private as well as
public property, any expense or penalty incurred due to the damage caused by
the guest/s (knowingly or unknowingly) to the hotel property/ aircraft/ train/
cruise/ coach/ sightseeing attraction etc., will have to be borne by the
guest/s and is to be settled immediately.
26.10 Any
inconvenience faced by the guest/s on tour should be immediately brought to the
notice of the Tour Manager so that a solution can be sought from the concerned
officials wherever possible.
26.11
Guests should be aware that during their participation in the tours operated by
Travel Line, certain risks and dangers may arise beyond our control, including
but not limited to: the hazards of traveling in undeveloped areas with narrow
roads, ghats, low oxygen levels; travel by boat/ train/ automobile/ aircraft
etc.; forces of nature; political unrest; acts of unlawfulness or terrorism;
animal interaction; hazardous local customs and practices; differing
levels of sanitation; differing standards of safety; risks associated with water,
air, fire, food, plants, insects and differing animal regulation; accident or
illness in areas lacking means of rapid evacuation or medical facilities; acts
of national and local governments and unrest and acts of others against
governments. These risks are not an exhaustive list but are examples of many
kinds of risks. You are voluntarily participating in these activities with the
knowledge that there are significant dangers involved, and you hereby agree to
accept any and all risks.
26.12 If
the guest/s do not wish to or not allowed to visit a country or part of a
country intended to be visited because of any law, condition or requirement of
any governmental authority then these guests are solely responsible for any
missed visit, loss, damage, costs incurred etc. and Travel Line will not be
liable for any refund, compensation or consequences.
26.13 As
lawful consideration for the agreement with Travel Line to participate in the
tour, you agree that you will not make any claim against Travel Line, its group
companies or its personnel or sue for bodily injury, emotional trauma, death,
property loss or damage etc. however caused.
26.14 We
suggest every guest to get insured before joining the tour. In case of any
accident or incident leading to insurance claim, guest will have to directly
communicate with the insurance company and provide necessary documents asked
for the claim settlement. Any grant or rejection of the claim will be solely
the decision of the insurance company and Travel Line will not be responsible
for the same. Any dispute arising about adequacy of settlement amount or
rejection of claim should be directly dealt with the insurance company by the
guests.
26.15
Airlines, cruises, trains are imposing stricter baggage policies with
restrictions on size and weight, hence guests are advised to travel light with
small bags which are easy to carry on their own. Guest/s shall pay the
porter charge or tip directly if any such service is availed by the guest/s at
the train stations, airports, cruise terminals, immigration points, hotels or
at any other place.
26.16
Tipping is customary (unless otherwise stated in your tour itinerary
inclusions) in all parts of the world for services rendered like porters, coach
drivers, guides etc.
26.17 Any
friends, relatives or colleagues visiting guests on tour are not allowed to
utilize any service unless they have taken prior permission and paid for the
same in advance. Such admission or permission will be subject to availability.
26.18 This
agreement though entered on your behalf, also binds the heirs, assigns and
legal representatives.
26.19 Money
to carry along: Travel Line generally includes all services and
maximum sightseeing as per the tour itinerary, however guests should carry
money for their personal expenses, shopping, optional sightseeing, local
delicacies, beverages, additional facilities offered by the hotel/ resorts etc.
and also for any emergency due to medical reason or unforeseen/ force majeure
situations.
27.
Liabilities and Responsibilities of Travel Line
27.1 Travel
Line as an organization is a facilitator who coordinates with various
independent service providers for tour related services which include but is
not limited to airlines, cruises, railways, transporters, sightseeing
companies, hoteliers, restaurateurs, caterers, snacks suppliers etc. Though the
company takes utmost precaution to ensure the smooth operation of the tour, it
has no control over the operations and the running of these service providers.
Thus, in case of any issues faced by the guests at the time of availing the
service (which is the sole responsibility of the service provider), Travel Line
shall not be responsible or liable for compensation of any kind of operational
inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches
or negligence on part of any service provider.
27.2 Travel
Line will not be liable for provision of medical care or the adequacy of any
care that may be rendered in case of medical emergency or accident, and is not
responsible for such risks and dangers that may arise beyond our control.
27.3 Any
gesture of courtesy extended by Travel Line towards guest/s in case of any
force majeure/ unforeseen situation to minimize the impact, loss or damage,
will not constitute as an admission of such liability or a waiver.
27.4 In the
age of a fast moving world, human errors and omissions are expected. Travel
Line reserves the right to correct any mistake in tour price and re-invoice the
guest even if the booking is made and confirmed, however if s/he disagrees and
wishes to withdraw the booking and conveys the same immediately within 48 hours
of the notification of such error, then the booking will be cancelled and
advance paid by the guest will be refunded within 10 working days.
27.5
Sometimes a celebrity/ dignitary/ Travel Line founder’s presence is advertised
as a part of the tour itinerary, however due to unavoidable circumstances such
assigned personnel may not be able to join the tour. Travel Line will not be
held responsible for the same.
27.5 For
any withdrawal from the tour for whatsoever may be the reason, Cancellation Policy
will be applicable. Company is not liable for any losses incurred by its guests
in their personal capacity and hence have no liability relating to any loss of
job/ business/ occupation/ contract/ interruption/ loss of business opportunity
etc.
28. Travel
Line Website
28.1 Travel
Line’s website is for the use of guest/s to access the information regarding
tours, packages and other relevant details. The language used for content on
our website is English. We have made every effort to make the information as
accurate as possible while updating the website, however Travel Line cannot be
held responsible for any typographical error or errors arising from unforeseen
circumstances.
28.2
Although we make reasonable efforts to update the information on our website,
we make no representations, warranties or guarantees, whether expressed or
implied, that the content on our website is accurate, complete or up-to-date.
In any event, our website content is only valid at the time it is downloaded,
and may change on a subsequent visit to our website.
28.3 Maps
used on the website or on any promotional medium are indicative and not actual.
They are just for your reference and not to scale. Photographs and descriptions
of locations/ attractions/ hotels etc. are merely representative of conditions
that existed at time of updating the website, creating the brochure, publishing
advertisement etc. and conditions may differ at the time of your journey.
Guests should read, understand, accept and then only book the tour or package.
28.4 On Travel
Line website, guest/s have a facility to register themselves for booking of the
tour or to access their post booking information. Guests are required to have a
unique and strong password, which should be confidential and should not be
shared with anybody. In case guest/s suspect any unauthorized access to their
personal log-in on Travel Line website, they should immediately intimate their
Travel Advisor. Travel Line reserves the right to terminate registration,
disable log-in or deny access to website with or without prior notification to
the guest, in case if any misuse is observed.
28.5 The
content on Travel Line website is provided for general information only, with
the understanding that we are not engaged in the rendering of legal or other
professional advice or service. Your reliance on or use of our websites and
website content is entirely at your own risk.
28.6 Travel
Line website may have a third party product/ service for the use of the guest
or an independent traveller. If we include a link of such third party product/
service/ website on our website, then you should be aware that the access to
these links is voluntary and does not indicate that we are endorsing,
sponsoring or recommending such product/ service/ website. Guests should check
the Terms and Conditions and review the Privacy Policies of these websites
before submitting any personal data to them. The quality, safety and operations
of the same is at the discretion of the third party and Travel Line will not be
responsible for any loss, damage or injury sustained by the guest as a result
of availing such products/ services advertised by the third parties on the
website.
28.7 Travel
Line’s Terms and Conditions, grant a limited right to use this website as
expressly permitted hereinabove. The website content such as itineraries,
articles, texts, images, designs, logos, appearance and layout of the website
are owned by Travel Line and user agrees not to interrupt, copy, exchange,
modify, sell or transmit anything from the website for any commercial or public
purpose.
28.8 It is
a criminal offense to tamper with our website by introducing viruses, trojans,
worms, logic bombs or other material which are malicious/ technologically
harmful or to attempt to gain unauthorized access to our websites/ the server
on which our websites are stored. Any such breach under the ‘Information
Technology Act’ will lead to immediate ceasing of website access/server and
lead to legal/criminal proceedings.
28.9 Travel
Line reserves the right, in its sole discretion, to terminate the access to the
website and the services offered on the same or any portion thereof at any time
for general maintenance or to make improvements/ changes or any other reason
whatsoever without any prior notice.
28.10
Although we make all reasonable attempts to exclude viruses from our website
and website content, we cannot ensure that there will be none or that our
website will not be subject to unauthorized access or modification. Thus, you
are recommended to take all appropriate safeguards on your computer or other
device including installing appropriate protective software before downloading
any of our website content.
29.
Copyright and Browsing Licence
29.1 You
acknowledge that all copyright, designs, database rights, trademarks, patents
and all other intellectual property and material rights relating to our website
is and remains our sole and absolute property. You are granted no right,
licence or interest in or to our website content or any intellectual property
rights in it.
29.2 You
are not allowed to modify, copy, distribute, transmit, publish, transfer or
sell any of our website content or use our website for any commercial purpose,
including any advertising or advertising revenue generation activity on your
website or any other medium from your end.
29.3 As a
guest, you have been granted a browsing licence which gives you a permission to
download and run the pages of our website that we make accessible to you, in a
web browser and to store/ copy/ print the same provided that you are doing so
as a guest for the purpose of your travel. Travel Line reserves the right to
terminate the said rights if any misuse is observed.
30. Privacy
of Information
30.1
Personal information shared by the guest which is necessary for processing the
booking is confidential. Travel Line will need to use guest’s personal
information which may include each guest’s name, age, birth date, address,
phone number, email ID, Aadhar number, PAN number, passport number and additional
personal information like religion, health & mobility status, medical
history, dietary preferences etc. To process your travel arrangements this
personal information may be passed on to consulates, embassies, visa
facilitators, tourism organizations, customs/ immigration authorities,
airlines, cruises, railways, hoteliers, destination management companies,
marketing & communication service providers (for sms, email, WhatsApp),
associates & partners, Tour Managers, co-travellers (to a limited extent)
etc.
30.2 In
addition to the above, guest’s personal information is subject to disclosure as
required by law or by order of the court or enquiry by any government or
statutory authority.
30.3 Travel
Line sends you transactional and promotional sms/ email/ WhatsApp/ phone calls
to update about your tour status, new launches, promotions, festive offers/
greetings etc. On booking a tour/package, you consent to your personal data
being used/ passed on to relevant third parties as set out above.
30.4
Company reserves the right to use guest’s testimonials/ emails/ on-tour photos/
video clips/ social media posts tagged to Travel Line, for promotion of tours/
packages/ destinations/ information videos etc. on any media without obtaining
any further consent or payment in respect of such photographs and/or videos.
30.5 The
Company reserves the right to refer a guest, on request, to prospective guest
for the promotion of Travel Line's business.
30.6
Confidentiality:
Information
concerning Travel Line or any of its group companies, their employees,
partners, associates, agents, guests/ customers or others whose data is
collected, stored, or processed is the property of Travel Line and is
confidential except for the necessary disclosures required by the law and for
the proceedings of the tour.
31. General
Terms
31.1
Changes in Terms and Conditions: We may timely revise the ‘Terms and
Conditions’ without prior notice to you. These changes will be updated by publishing
the new version on our website. You are expected and should check these terms
each time you visit our website, to keep track of and be aware of any changes
or updates. By continuing to use our website after any such revision, you will
be considered to have accepted the updates too. Latest updated ‘Terms and
Conditions’ will override all previously sent/ published Terms and Conditions.
31.2 No
person other than the company, in writing, has the authority to vary, add,
amplify or waive any stipulation, representation of these ‘Terms and
Conditions’. Employee/s and the Partners/s of Travel Line have no authority to
vary, add, amplify or waive any stipulation, representation, term or condition
set forth in the Terms and Conditions of Travel Line. Any assurance given by
any Employee/s and the Agent/s shall have no effect or consequence.
31.3
Enforceability: Should any of these Terms and Conditions be held invalid, that
invalid provision shall be construed to be consistent with the applicable law,
and in a manner so as to remain consistent with the original intent of Travel
Line. Provisions not otherwise held invalid shall remain in force.
31.4 No
Prejudice to Consumer Rights: If you are acting as a guest (i.e. an individual
acting for his/her private purposes not associated with a business or
profession) then nothing in these ‘Terms and Conditions’ shall affect your
legal rights as a consumer to the extent they may not be excluded or limited by
law, and our ‘Terms and Conditions’ shall be read subject to this.
31.5
Jurisdiction: This Agreement is subject to interpretation as per the laws of
India. All disputes pertaining to the tour/ package/ service and any unresolved
dispute/ claim arising therein shall be subject to the Court of Jurisdiction at
Mumbai (India) only.
31.6
Complaint Procedure & Consumer Protection: If any guest has a query,
concern or problem during their booking process or holiday then they should
immediately inform their Travel Line’s Travel Advisor or Tour Manager present
on tour. In case of Customized Holiday, they should contact their virtual guest
relation representative. We will try to resolve the query or find a solution
for the problem as soon as possible. If the matter does not get resolved
locally then guest should call Travel Line’s guest relation emergency Number
+91 9818631013 or write to infotravelline@gmail.com by quoting their
booking reference number and all relevant information. Failure to follow this
procedure may delay or deny us the opportunity to investigate and rectify the
problem, which may affect the manner in which guest’s complaint is dealt with
and their rights under this contract. Any unresolved issue, must be brought to
our notice within 30 days after completion of the tour/service. Travel Line
will try to resolve the same on priority, however timeline for the same will
depend on the factors involved in it. Any claims made after 30 days of
completion of the tour will not be considered by Travel Line.
31.7
Applicable Law and Dispute Resolution: Travel Line is committed to participating
in a consumer-friendly dispute resolution process. The guest and Travel Line
each retain the right to seek relief in small claims court [Mumbai] as an
alternative to arbitration. At least 30 days prior to filing a complaint
against each other, Travel Line and the guest each agree to notify the other
party of the dispute in writing and attempt in good faith to negotiate an
informal resolution. Guests must send the said all communication related to
such disputes or for that matter any other notice or legal complaints to ‘Travel
Line’s corporate office, situated at A130 Sector 63 Noida 201301’ Travel Line
will send its reply to the registered email address of the guest submitted at
the time of booking. A notice must include: the party’s name and preferred
contact //information, a brief description of the dispute, and the relief
sought. If the parties are unable to resolve the dispute within the 60-day
period, only then may either party commence legal proceedings by filing a
written Complaint at the Consumer Redressal Commission or the Court of Law. Any
such notices pertaining to legal disputes must be sent at Travel Line’s
Corporate office located at A130 Sector 63 Noida 201301’.
31.8
Arbitration: Any dispute arising out of or in connection with these Conditions,
and/or the subject matter or any agreement between the guests and Travel Line,
including any question regarding its existence, validity or termination, shall
be referred to the Arbitral Tribunal consisting of a sole Arbitrator appointed
by the mutual consent of both the parties and the said Arbitrator shall not be
related, directly or indirectly, as an employee, an agent, dealer or
representative of either party or otherwise interest in other party or its
business. The proceeding of the Arbitration shall be conducted in the English
language and the venue for such Arbitration shall be Mumbai. The expenses
involved in such Arbitration proceeding shall be born and paid by the parties
equally
31.9
Indemnification: The guests shall hold Travel Line fully indemnified and
harmless in case any suit, action, application, revision, writ petition,
execution proceedings, claim, demand or any other legal proceedings are initiated
against Travel Line due to any action /s of the guest. Guest/s also agree to
indemnify Travel Line against all third-party claims, actions, damages and
remedies which may be brought against us in respect of their participation in
the operation of the tour.
31.10
Disclaimer of Warranties: You expressly agree that your use of, or inability to
use, the service is at your own risk. All products and services delivered to
you through the service are (except as expressly stated by us) provided 'as is'
and 'as available' for your use without any representation, warranties or
conditions of any kind, either express or implied, including all implied
warranties or conditions of merchantability, fitness for a particular purpose,
durability, title, and non-infringement. And also it does not warrant that your
use of our service will be uninterrupted, timely, secure or error-free and the
results that may be obtained from the use of the service will be accurate or
reliable.
31.11
Attorney/ Client Fees: If guest/s is unsuccessful in any legal action
instituted against us, then they must indemnify us for the full amount of any
claim including but not limited to legal costs, attorney/ client fees etc.
32. Contact
Us